Reference

Legal Policies for Your btiger Account

We keep our legal policies straightforward so you know exactly where you stand. Everything here covers how we handle your data, what rights you hold over your account, and how local eligibility works when you access btiger through bKash, Nagad or Rocket-funded sessions.

Data Handling PoliciesAccount RightsEligibility by RegionbKash & Nagad ContextDispute Paths
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btiger Legal Policies for Your btiger Account
DATA AND ACCOUNT HANDLING

How We Protect and Manage Your Information

We built our data handling around what matters to you — knowing your funds and personal details are managed properly. Every bKash, Nagad or Rocket transaction you make generates a record we keep secure. Here is how that works across six areas of your account.

Data Encryption

All personal and payment data transmitted between your device and btiger uses encryption in transit. Your bKash or Nagad transaction details travel through secured channels before they reach our system, and stored records remain encrypted at rest.

Cookie Management

We use cookies for session continuity and remembering your preferences when you return. No advertising cookies track you across other sites. You control cookie settings from your browser, and clearing them simply logs you out of your current session.

Account Security

Your btiger account is protected by your credentials plus an OTP verification step for sensitive actions like withdrawals or password changes. If you lose access, our support team verifies your identity through your registered mobile number before restoring it.

Data Retention

We keep your account data while your account is active. After closure, we retain minimal audit records as required by applicable regulation, then purge identifiable details. You can request a summary of retained data at any point post-closure.

Correction and Deletion

Where your local law grants a right to correct or delete personal data, we honour that. Submit a written request through live chat or email, reference your account ID, and we process updates or removals within a reasonable timeframe.

Third-Party Sharing

We do not sell your data. Limited sharing occurs only with payment processors like bKash, Nagad or Rocket to complete your transactions, and with identity verification services during withdrawal checks. No marketing data leaves our platform.

POLICY CONTACT PATHS

Reach Us About Legal or Data Queries

Need something clarified about your data, your account standing, or how a policy applies in your region? Here is how to get through to someone who can help. We handle policy queries separately from general account support so your request reaches the right desk.

Live Chat Open live chat from any page on btiger. Select the policy or data query option so your message routes to the compliance team rather than general support. Available around the clock for account-related legal questions.
Email Request Send a written request to our support email when you need a formal response or want to submit a data access request. We confirm receipt and provide a reference number so you can track progress on your query.
Account Settings Use the account settings panel to update personal details, manage cookie preferences, or initiate an account closure request directly. Changes to your stored data reflect immediately in your btiger profile.

Common Questions About Policies and Data

These are the questions we hear most from account holders about their rights, their data and how our legal framework applies. If your question is not covered, reach out through live chat or email.

We collect your name, mobile number, email and the payment method details you provide — typically your bKash, Nagad or Rocket account identifier. We also log device type and session data for security purposes. Nothing beyond what is needed to run your account.

Yes. Send a data access request through live chat or email with your account ID. We compile a summary of personal data, transaction history and session logs associated with your account and deliver it to your registered email within a reasonable period.

Open account settings and select the closure option, or contact support directly. Once closed, we retain minimal audit records as regulation requires, then remove identifiable information according to our internal schedule. We confirm deletion in writing.

Only where necessary to process your transactions. bKash, Nagad or Rocket receive transaction instructions to move funds. Identity verification partners check documents during withdrawal approval. We never sell data or share it for marketing purposes outside btiger.

We use session cookies to keep you logged in and preference cookies to remember settings like language. No cross-site advertising trackers run on btiger. Disable cookies through your browser settings — the only effect is you will need to log in again each visit.

Access depends on your local law and eligible regions. We do not claim universal availability. If you can complete a deposit through bKash, Nagad or Rocket and access the lobby from your location, the platform is functioning for your region at that time.

Raise a dispute through live chat or email with your account ID and transaction reference. Our team reviews the ledger, cross-checks with payment processor records from bKash, Nagad or Rocket, and responds with findings. Escalation paths exist if you disagree with the outcome.

If we suspend an account for verification or policy reasons, funds remain on record. Once the issue is resolved — typically an identity check or document submission — your balance is restored and withdrawals proceed as normal through your chosen payment method.

Transaction records remain accessible in your account history while the account is active. After closure, we retain them for the period required by applicable regulation in your jurisdiction, then purge identifiable details. You can request records before closure.

Use the email support path and mark your message as a compliance query. This routes it to the policy team rather than general support. Include your account ID and a clear description of your request. We confirm receipt and provide a reference for tracking.

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