Reference

What You Agree To When You Use btiger

These terms set out what we expect from you and what you can expect from us — covering account registration, wallet use via bKash, Nagad or Rocket, and how we handle access in Bangladesh.

Account eligibility appliesbKash, Nagad, Rocket wallet rulesBangladesh region dependentWallet verification requiredTerms subject to change
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btiger What You Agree To When You Use btiger
TERMS QUERY CONTACT

How to Reach Us About These Terms

If a specific clause is unclear or you need to raise a concern about how a term applies to your account, our support team handles those queries directly. You do not need to wait for a formal process — reach us through live chat, email or our help centre and we will walk you through what applies to your situation. Keep your account details ready when you contact us so we can look up your wallet and account status without delay.

Team online

Live Chat

Reach us directly through the live chat window on site. This is the quickest path to a real answer about how a specific term applies to your account or bKash wallet status.

Email Support

For detailed queries — such as written confirmation of a term, a wallet verification dispute, or a Nagad or Rocket transaction question — send us an email and we will respond with a clear, written answer.

Help Centre

Our help centre contains plain-language explanations of the most common terms questions, including account eligibility, wallet matching rules and what happens when a Rocket or Nagad transfer is held for review.

ACCOUNT AND WALLET STANDARDS

How We Handle Your Account Under These Terms

These six points explain what we do on our side of the agreement — from how we store your data to how we act when a wallet transfer needs checking. Each one is a direct commitment you can hold us to through the support channels above.

Account Data Handling

We collect only what is needed to run your account — your registration details, wallet identifiers for bKash, Nagad or Rocket, and activity records. We do not sell that data or share it outside our operational need.

Wallet Identity Verification

Before any withdrawal is processed, we check that the mobile wallet requesting the payout — whether bKash, Nagad or Rocket — matches the account registration details. This step protects you from unauthorised withdrawals and keeps the account secure.

Account Security Practices

Your account is protected by password and OTP-based login. We never ask for your PIN or wallet password through support.

Transaction Records and Retention

Every deposit and withdrawal — including bKash, Nagad and Rocket transfers — is logged against your account. You can request a transaction history through our support team.

How to Request Term Clarifications

If you want a written explanation of how a specific term applies to your account, email us with your account reference and the clause in question.

Account Closure and Data Requests

You may close your account at any time by contacting support. On closure, we will confirm the status of any pending withdrawals and advise on data retention.

Common Questions About These Terms

These are the questions we see most often about account rules, wallet conditions and what the terms actually mean in practice. If your question is not here, live chat or email will get you a direct answer.

Yes. Completing registration means you have accepted these terms in full. We recommend reading them before you open your account rather than after. If anything is unclear at that stage, our support team can clarify any clause before you proceed.

Any deposit or withdrawal request involving a bKash wallet registered to a different name will be held for manual review. We require wallet and account names to match. If they do not, the transaction may be returned and your account flagged for verification before further activity is permitted.

We may update the terms when legal or operational circumstances require it. The updated version takes effect as soon as it appears on this page. We recommend checking back periodically. Continued use of the platform after any update counts as your acceptance of the revised terms.

You must be of eligible age and it must be lawful for you to use an online gaming platform in your location. We do not verify local law on your behalf — confirming your eligibility is your responsibility. Access to the platform depends on your local law and the regions we currently support.

Yes. Deposits via Nagad or Rocket are subject to the same wallet-matching rules as bKash — the wallet must be registered in the same name as your btiger account. Transaction limits set by those providers also apply. If a transfer is delayed or flagged, contact support with your transaction reference.

Contact us through live chat or email with your account details and the specific clause or transaction you believe was handled incorrectly. We will review the case and provide a written response. Do not raise a chargeback through your wallet provider before contacting us first — doing so may result in account suspension.

We retain account and transaction data for a period consistent with our operational requirements and the applicable rules in supported regions. If you want to know exactly how long your data is held, or want to request access to your records, reach us by email with your account reference.

Yes. If you disagree with any update to the terms, you may close your account by contacting support. We will confirm any pending withdrawals — including amounts waiting to be sent to your bKash, Nagad or Rocket wallet — before the closure is finalised.

Account suspension means temporary restriction of access while we investigate a potential breach of these terms — such as a wallet mismatch, an attempted duplicate account, or a flagged transaction. We will notify you through your registered contact and give you a path to respond before any permanent action is taken.

Send formal written requests — including data access, data deletion or a term dispute — through our email support channel. Include your account reference and a clear description of the request. We will acknowledge receipt and respond with a written answer within a reasonable timeframe.

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