Reference

How btiger Handles Your Personal Information

We collect only what we need to run your account, process your bKash, Nagad or Rocket transactions, and keep your wallet secure.

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btiger How btiger Handles Your Personal Information
DATA HANDLING PRACTICES

How We Protect and Manage Your Information

Privacy is not a single feature — it is how we build every part of your account experience. From the moment you enter your bKash number to the day you ask us to close your account, these are the practices we follow. Each one exists because mobile wallet users in Bangladesh expect their financial details handled with care, not traded around or left exposed.

Encrypted Storage

Your wallet number, phone, and login credentials sit behind encryption at rest and in transit. Even our own internal tools display only masked versions — the full number is never visible to support staff unless you verify your identity first.

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to see how pages perform. You can clear both from your browser or device settings. Blocking analytics cookies does not break your account or wallet functions.

Account Security

Each login triggers an OTP to your registered phone number. If someone tries from a new device, we hold the session until you confirm. Failed attempts lock the account temporarily so no one can brute-force your wallet access.

Data Retention

We keep transaction records as long as your account is active plus any period required by applicable regulations in your jurisdiction. After that window closes, records are permanently removed from our systems and backups.

Third-Party Limits

Payment gateways that process your bKash, Nagad or Rocket deposit receive only your wallet ID and the transaction amount. Game providers see your session token, not your name or phone. No partner gets your full profile.

Requesting Changes or Deletion

You can ask us to correct wrong details, export a copy of everything we hold, or delete your account entirely. Reach us on live chat or email, confirm your identity via OTP, and we process the request under whichever timeframe your local law sets.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you have a question about what we store, need a data export, or want something removed, pick the channel that works for you. Our support team handles privacy queries the same way they handle account or payment issues — directly and without bouncing you between departments. Mention that your request is about personal data so it gets routed to the right queue.

Live Chat Open the chat bubble from any page on your phone or desktop browser. Tell the agent your request is privacy-related and they will escalate it to the data team. You stay in the same conversation thread until resolved.
Email Send a message to our support address with the subject line 'Data Request' plus your registered phone number. We reply in the same thread so you have a written record of every response and action taken on your behalf.
Account Settings Log in and head to your profile section. You can update your phone number, change your linked wallet from bKash to Nagad or Rocket, and review which login devices are active — all without waiting for an agent.

What Players Ask About Their Data

These are the privacy questions our support team fields most often. If your situation is not covered here, open a chat or send an email with the subject 'Data Request' and we will sort it out directly.

We collect your full name, phone number, and mobile wallet choice — bKash, Nagad, or Rocket. We also record your device type and IP address to serve the correct lobby version and detect unusual login locations outside eligible regions.

No. Game studios receive only a session token that identifies your active session. Your wallet number goes only to the payment gateway that processes the deposit or withdrawal. Providers never see your personal financial details.

Open live chat or email our support address with the subject 'Data Export' and your registered phone number. After OTP verification, we compile and deliver the file. The timeframe depends on your jurisdiction's requirements.

Yes. Contact support via chat or email, confirm your identity through OTP, and request full deletion. We remove personal details and close the account. Transaction records may be retained only if local regulation requires it.

We use session cookies to keep you logged in and analytics cookies to monitor page performance. You can block or clear both from your browser settings at any time. Blocking analytics cookies will not affect your account or wallet functions.

All transaction data travels over encrypted connections. Your wallet ID is sent only to the payment gateway for processing. We do not store your wallet PIN or bKash app credentials — those stay entirely within your own mobile wallet app.

Only verified support agents handling your specific ticket can view masked versions of your details. Full wallet numbers and phone numbers require an additional internal authorization step. Routine staff do not have open access to user profiles.

After account closure, we retain transaction records only for the period mandated by applicable regulations in your region. Once that window ends, the records are permanently deleted from active systems and backups.

Your rights under this policy depend on your local law and eligible regions. Some jurisdictions grant stronger data-access or deletion rights than others. We honour whichever framework applies to your location at the time of your request.

We post a notice on the site and update the revision date at the bottom of this page. If the change affects how we handle your wallet data or share information with third parties, we also send a notification to your registered phone number.

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